398: The Hidden Root of Much Workplace Conflict...And What to Do About It with Dr. Donna Hicks

Conflict resolution expert Dr. Donna Hicks outlines the ten elements of dignity to provide a master framework for human treatment and mistreatment. She also reveals how such treatment impacts performance.

 

You'll Learn:

1. How violating another’s dignity is at the root of many conflicts
2. Four everyday indignities people suffer at work
3. Business reasons to honor dignity in a work environment

 

About Donna:

Dr. Donna Hicks is an Associate at the Weatherhead Center for International Affairs at Harvard University.  She facilitated dialogues in numerous unofficial diplomatic efforts in the Middle East, Sri Lanka, Cambodia, Colombia, Cuba, Libya and Syria. She was a consultant to the BBC in Northern Ireland where she co-facilitated a television series, Facing the Truth, with Archbishop Desmond Tutu.   She has taught courses in conflict resolution at Harvard, Clark, and Columbia Universities and conducts training seminars in the US and abroad on dignity leadership training and on the role dignity plays in resolving conflict.  She consults to corporations, schools, churches, and non-governmental organizations. Her book, Dignity:  It’s Essential Role in Resolving Conflict, was published by Yale University Press in 2011.  Her second book, Leading with Dignity:  How to Create a Culture That Brings Out the Best in People, was published by Yale University Press in August 2018.

 

View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep398